Top 10s have consistently been a hotly debated issue!!
Individuals simply love to hear and share the best and the most noticeably terrible "Top 10s" out there.
Since help desk Services professionals are likewise individuals, I wager all of them has their own arrangement of Top 10 basic issue tickets that they might want to share.
Presently I need to ask you an inquiry.
Is it true that you are an IT specialist or somebody who deals with a helpdesk?
On the off chance that truly, and you need to know whether your Top 10 issues are normal to other people. Stick till the end, I will reveal to you our aggregation of Top 10 normal helpdesk tickets.
Here's a review:
1. My secret phrase is lost, need to reset
2. My Wi-Fi continues dropping
3. My USB gadgets aren't working
4. Spilled Coffee on My Laptop
5. Can't utilize my area of expertise's printer
6. Confronted with a blue screen of death
7. PC holds closing down
8. Lost access to the mutual drive
9. PC has an infection
10. My mouse is dead
Pause! There's additional.
An issue is deficient without an answer. So with every issue, I will tell how a Motadata ITSM client would resolve the issue.
1. My Password is Lost, need to Reset.
Individuals are absent minded, and regularly they overlook their record secret word. Allows simply consider G-suite for instance.
In some hierarchical arrangements, G-suite is designed so that lone an administrator can reset the secret key of a client. In such a case, individuals head directly to the helpdesk and make a ticket at whatever point they overlook their secret key.
One of the primary highlights of Motadata is to mechanize repeating errands through work process computerization. Which is the reason a Motadata client doesn't need to deal with a rush of such tickets.
In Motadata, a professional would make a help index thing, explicitly for a secret word reset, and join that with work process mechanization, which will naturally course the passes to the suitable experts who will play out the reset.
2. My Wi-Fi continues dropping
These days, all work is done over the cloud utilizing cell phones; and Wi-Fi ensures we are associated constantly.
At the point when somebody can't interface with his/her Wi-Fi hotspot then he can't work which is an issue that winds up at the helpdesk.
The issue is commonly identified with the single quality of the closest switch or Wi-Fi impedance.
A Motadata client can consolidate tickets connected to a solitary switch. He/she can look into the subtleties of the switch from the CMDB and make an issue ticket for a changeless arrangement.
3. My USB gadgets aren't working
Individuals rush to make a move. At the point when a USB gadget isn't remembered, they head directly to the helpdesk without playing out a legitimate check.
The best activity is to keep requesters from filling such tickets by disclosing to them that there's an assistance article on this subject.
Motadata has an incorporated Knowledge Base, where professionals can compose enlightening articles on various subjects, and KB articles are accessible on the client gateway. The thought here is to empower requesters to attempt to determine their issues all alone; whenever neglected to do so at that point document a ticket.
4. Spilled espresso on my PC
Individuals simply love their espresso at work. It gives them the vital lift to help as the day progressed.
At times mishaps occur with espresso, and their workstations become the setback.
A Motadata professional can make an archive, rules and regulations after a spillage, and sent it naturally at whatever point somebody presents a ticket discussing a wet PC
5. Can't utilize my specialty's printer
Frequently, an answer for an issue is basic; individuals will in general disregard the undeniable and make things confused.
Printer issue is one such issue. Where the arrangement can be as basic as turning on the printer or placing the paper in the plate.
Motadata administrator can make a work process where an auto email is sent at whatever point a printer related issue is submitted. The email would contain basic issues and their answers in order to empower the requester to comprehend the issue all alone.
6. Confronted with a blue screen of death
Typically, a blue screen while working alarms a client and puts him/her on alarm mode. He/she at that point considers the helpdesk and solicitations a professional to record a ticket.
In any case, not with Motadata ITSM; here the clients approach a portable application upheld on both Android and iOS, where they can look the KB for an answer and present a ticket.
7. PC holds closing down
An issue in all likelihood brought about by an equipment disappointment. Such issues can be settled quickly if the specialist is set up with the substitution equipment.
Motadata has a CMDB fit for putting away information of Non-IT resources. In such a disappointment, a specialist would interface the occurrence ticket with the proper equipment section in the CMDB and start a change following analysis.
8. Lost access to the common drive
An issue that can be settled through directions and with least intercession.
In Motadata, administrator can make a different class for such tickets and a SLA. The administration understanding will ensure very little time is spent on such tickets. The goals should be possible first through a computerized email and afterward, if still not settled, through remote work area.
9. PC has an infection
Such issues could be indications of a genuine security break and require genuine consideration from IT professionals.
Here, a Motadata professional can use the specialist application, with which he/she can play out the accompanying:
· Patch-up the Windows Defender with the most recent definition.
· Take remote access to the influenced machine and run an infection examine.
10. The mouse is dead
The most widely recognized issue and the most broken fringe in an office is the Mouse.
An administrator can make a help thing in the Motadata administration inventory joined by work processes and SLA for quick substitution.
End
Expectation you enjoyed our Top 10 assemblage of most basic helpdesk issues. On the off chance that you have your own Top 10, at that point please share with us in the remark segment
It doesn't take a lot to drive helpdesk experts into firefighting, which is boisterous and can possibly cause harm. In this way, a great ITSM apparatus is constantly a sound speculation.
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