Showing posts with label 24/7 Global Help Desk Support. Show all posts
Showing posts with label 24/7 Global Help Desk Support. Show all posts

Thursday, March 12, 2020

24/7 Global Help Desk Support




HIGHLY ACTIVATED, HELPS TROUBLESHOOTING

Ithelp Technical support and external technical support teams are the human faces behind the scenes of your company's support system. CGS specialized support agents have advanced degrees and certifications. They receive extensive training to deal with technical problems and resolve problems quickly. They are professional, competent, and efficient. Our IT support agents solve problems, not script readers. Our agents have the perfect combination of technical and interpersonal skills.

We prepare our team to face the rapid evolution of technologies and business needs. We do this so that your employees receive consistent, reliable, personalized, and friendly technical support. We always strive to go beyond KPIs, such as the speed of response and resolution of the first call. We don't solve problems quickly; We guarantee the quality reputation of your company.

Profile of CGS specialists:

Speak the languages ​​of more than 2.25 billion people.
Entrepreneurial culture
70% have a university degree or an advanced certificate in the field of assistance.
A mix of technical and service skills.

SUPPORT OPTIONS FOR THE FLEXIBLE CALL CENTER
CGS understands that a solution does not work for everyone. We adapt our solutions to meet the basic needs of each business. We cover you on land or outside, 24x7x365, multilingual support services, after hours, or overflows. We support employees anywhere, on any device. We can provide recommendations for ticketing tools, use our proprietary system, or work with your internal network.

We are investing in automation and artificial intelligence technologies to ItHelp, our agents. This allows them to perform tasks faster and with greater precision. The AI ​​technology we use reduces repetitive tasks and automates routine employee queries. By improving productivity, CGS allows support representatives to spend more time on more complex tasks, those who require empathy and problem-solving.

Our technical support solutions include:

Remote control socket (RTO)
POS support
Hardware troubleshooting
Software support
Operational and logistical support
Mobile and BYOD support
Assistance in the field