HIGHLY ACTIVATED, HELPS TROUBLESHOOTING
Ithelp Technical support and external technical support teams are
the human faces behind the scenes of your company's support system. CGS specialized
support agents have advanced degrees and certifications. They receive extensive
training to deal with technical problems and resolve problems quickly. They are
professional, competent, and efficient. Our IT support agents solve problems,
not script readers. Our agents have the perfect combination of technical and
interpersonal skills.
We prepare our
team to face the rapid evolution of technologies and business needs. We do this
so that your employees receive consistent, reliable, personalized, and friendly
technical support. We always strive to go beyond KPIs, such as the speed of
response and resolution of the first call. We don't solve problems quickly; We
guarantee the quality reputation of your company.
Profile of CGS specialists:
Speak the
languages of more than 2.25 billion people.
Entrepreneurial
culture
70% have a
university degree or an advanced certificate in the field of assistance.
A mix of
technical and service skills.
SUPPORT OPTIONS FOR THE FLEXIBLE CALL
CENTER
CGS understands
that a solution does not work for everyone. We adapt our solutions to meet the
basic needs of each business. We cover you on land or outside, 24x7x365,
multilingual support services, after hours, or overflows. We support employees
anywhere, on any device. We can provide recommendations for ticketing tools,
use our proprietary system, or work with your internal network.
We are
investing in automation and artificial intelligence technologies to ItHelp, our agents. This allows them to
perform tasks faster and with greater precision. The AI technology we use
reduces repetitive tasks and automates routine employee queries. By improving
productivity, CGS allows support representatives to spend more time on more
complex tasks, those who require empathy and problem-solving.
Our technical support solutions include:
Remote control
socket (RTO)
POS support
Hardware troubleshooting
Software
support
Operational and
logistical support
Mobile and BYOD
support
Assistance in
the field
