Technical support HelpDesk Services and outsourced technical support teams are the human
faces behind the scenes of your company's support system. CGS specialized
support agents have advanced degrees and certifications. They receive extensive
training to deal with technical problems and resolve problems quickly. They are
professional, competent, and efficient. Our IT support agents solve the issues,
not the script readers. Our agents have the perfect combination of technical
and interpersonal skills.
We prepare our team to face the rapid evolution of
technologies and business needs. We do this so that your employees receive
consistent, reliable, personalized, and enjoyable technical support. We always
strive to go beyond KPIs, such as response speed and first call resolution. We
don't just solve problems quickly; we guarantee the quality reputation of your
company.
Profile of CGS specialists:
Speak the languages of more than 2.25 billion people.
Entrepreneurial culture
70% have a university degree or advanced certificate in the
support area
Mix of technical and service skills.
SUPPORT OPTIONS FOR
THE FLEXIBLE CALL CENTER
CGS understands that a solution does not work for everyone.
We adapt our solutions to meet the basic needs of each business. We cover you
on land or abroad, multilingual support services, 24 hours a day, seven days a
week, 365 days a week, or after the overflow. We support employees anywhere, on
any device. We can provide recommendations for ticketing tools, use our
proprietary system, or work with your internal network.
We are investing in automation and artificial intelligence
technologies to help our agents. This allows them to perform tasks faster and
with greater precision. The AI technology we use reduces repetitive tasks and
automates routine employee queries. By improving productivity, CGS allows
support representatives to spend more time on more complex tasks, those who
require empathy and problem-solving.
Our technical support
solutions include:
Remote control socket (RTO)
POS support
Hardware troubleshooting
Software support
Operational and logistical support
Mobile and BYOD support
Assistance in the field
Read More - Help Desk Services
