Network Operations Centers (NOC) regularly monitor, classify, and prioritize qualified reminders for incidents and speak to the support team in question and follow through until they resolved. They play vital roles in performing tasks such as troubleshooting, integrating IT / non-IT support functions, monitoring with service providers. NOC center has been divided into several stages to improve the problem and resolve it within a specified time. The NOC is designed to monitor issues related to networks, systems, applications, WAN links, public services and telecommunications, and to inform support teams involved in incidents that require special attention to avoid impact on Network operations.
NOC Network is designed to be a one-stop for monitoring and treatment needs. The NOC team, made up entirely of Cisco Network Associates (CCNA) certified L1-L3, has 24x7 network monitoring, backup management, device administration, patch management, capability management, and troubleshooting management. End-to-end network. Your NOC team will only alert you to problems; The team resolves all events and works on the current ticketing process and modifies the management the process to maintain its liquid environment
Advantages of NOC:
A reliable source of support: NOCs are expertly designed to efficiently distribute resources more efficiently and reduce costs without affecting the stability of the infrastructure by modelling a revenue-based service. NOC Services acts as a Business Continuity Partner for safe and reliable monitoring after regular business hours.
Customizable Services: NOC service packages help organizations customize their support needs and select monitoring, conditional notification, and control systems. The NOC can tailor to the potential traffic of past statistics and, as a result, prompt and timely system identification, isolation, and diagnostics can be assigned to minimize downtime.
Extended service level agreements: Enterprises are likely to allow their NOC service providers to contact their vendors and customers directly under the SLA.
Enhanced quality control: NOC service providers work from a centralized and collaborative setup that simplifies management to ensure adequate access to the information and equipment needed to provide quality support.
Increases customer trust: It helps build accountability and trust in customers as all internal and external tools and solutions are stitched together and manage to avoid compliance issues.
Is A Noc & Help Desk Same?
No, a NOC and a help desk are not interchangeable services. The significant difference between the two is that the help desk is where all end-client interactions occur.
NOC provides back-end management, support, and problem-solving so that the MSP can respond to incoming client problems. On the other hand, the Help Desk is a call center designed to ask questions directly to end-clients who are actively facing some issues.
Put, if the end-user has a problem, they will contact the help desk. If MSP has a program, they reach the NOC.
