What is Multi-server and multi-site deployments

The PaperCut NG / MF solution was designed with distribution in mind. The solution is built using a service-oriented architecture, which allows its components to be installed on different machines with different operating systems. This allows PaperCut NG / MF to be installed in a variety of configurations, adapting to your network design, since no two sites are the same.

The simplest and most common installation is to install PaperCut NG / MF on a website's print server (where the website only has one). For a small school or organization, the implementation need not be more complex than that. It is a single application server, a single print server and suitable for most deployments.

A few more complex implementation examples exist below, to show what is possible. You can extend or merge some of these concepts to suit your network and create the ideal PaperCut NG / MF implementation.

PaperCut NG / MF operates on a layer above your network's print services. For this reason, first design your solution to provide your printing services, then integrate the PaperCut NG / MF application into your network. that is, if you want a site-specific print server to stop large jobs running on network links, do so. You can also use the cluster to provide a long timeout for print services.

PaperCut site server

The PaperCut website server can complete all solution projects in the next section.

The PaperCut website server offers customers the risk of losing peace of mind that access to print resources is not interrupted by unexpected network interruptions. The PaperCut website server implementation ensures that essential PaperCut core server services are supported locally in the event of a disaster. Site servers are easy to install and hide the complexity of database replication from administrators.

Although it was originally designed for use in multi-site solutions, it is not the only use of the site's server. Think of the site server as an application server proxy that can also perform a set of application server tasks with the last known data set during an outage.

Examples of implementation

Scenario A: single site, multiple print servers

It is quite common for websites to have multiple print servers, even if they are clients in one physical location.

IOS printing: implement multimedia printing from iOS devices using a Mac server to complement a Windows print server.

Administrator / Curriculum: Several schools separate the printing in the School Administration section from the general printing of the staff / student.

Pooling - Each node of a pooled resource is installed as a print server.

Each of the print servers in this scenario must be installed and configured to communicate with the application server. For more information, see Configuring secondary print servers and locally connected printers.

PaperCut Site Server could add benefits to this deployment scenario if the application server is deployed in the private cloud. The site server would provide a local level of redundancy in the event of a connection failure to cloud resources. One of the print servers could play this role, in addition to hosting the print provider PaperCut.

Read More - Network Server Deployment

How Outsourced Help Desk Services can Support your Business

Outsourcing can solve many business problems. In addition to reducing costs, it also offers a quick way to manage mobility.

IT outsourcing is a great category and technical support is only a minor but essential part.

Technical support is usually one of the first services that companies outsource.

Outsourcing helpdesk frees up time for your IT staff, allowing them to focus on strategic operations and revenue-generating ideas, rather than fighting support fires.

This allows experts to solve customer problems using the latest technology to provide support solutions more effectively.

Most IT managers dream of outsourcing their internal call center to others, while others fear it is the worst that could happen.

The idea of ​​transferring a significant portion of IT operations to third party affiliates fantasizes huge cost savings that will generate results.

Other senior IT executives have a more troubling view of disappointing services, angry end users and computer riots, as well as intangible costs that undermine the supposed efficiencies that outsourcing technical support could bring.

Outsourced Helpdesk Benefits

Support increments available

Most companies follow a traditional nine to five work routine. However, many of these companies need to work outside of normal business hours.

Sometimes customers who shop online need immediate assistance.

Therefore, not having technical support outside normal business hours can lead to dissatisfied customers, complaints, and other headaches.

Therefore, outsourcing to qualified companies during off-peak hours provides 24-hour support per real person, not an automated response.

Best response time

Technical support usually includes remote access. This means taking control of a computer or an account without being physically there to solve the problem.

This allows a faster response time to diagnose and correct problems, saving labor, transportation and materials.

When help can be sent immediately, the overall response time is improved. Employees are not productive when they cannot work, and businesses are losing money with each passing minute.

This problem is avoided with external technical support from technical support.

Industry experts

Outsourcing technical support from external suppliers will help you solve your customers' problems as they hire a team of world class experts with the skills to succeed in a customer service environment.

It is always useful to look for a specialized technical assistance company serving your sector. Therefore, it guarantees that outsourcing is done to the best team of specialists possible.

Reduced costs

The internal operations of the support office require higher costs and maintenance, since all telephone systems and IT support equipment must be purchased, repaired and maintained by its team of experts.

In addition, its human resources department is now responsible for activities such as recruiting, hiring, training, and monitoring the performance of all people.

By removing these constraints from your human and IT resources, you are free to perform the most important services and save money.

Selecting the right outsourced technical support team

To know if you have selected the right equipment for your organization, here are some important factors to consider.

Passion to help people.

The team you select must work with satisfaction to serve its customers and their needs. They must keep in mind the best interests of their customers and will never hurt them.

Read More - Outsourced Help Desk 

Should You Outsource Your Help Desk

 

Many IT managers dream of entrusting their in-house helpdesk to an outsourcing provider. Others fear that it is the worst that can happen. In the new era, bring your device (BYOD), it's a more significant decision.

In the boardroom and on the board, the notion of offloading a significant portion of IT operations to third parties creates fantasies of huge savings that will drive results. Many CIOs imagine that outsourcing technical support will allow them to redirect their IT teams and resources to higher-level tasks, more focused on necessary business skills. They even think about providing routine projects, like desktop updates, to the tech support provider, freeing up even more resources.

Other senior IT executives have a more troubling view of disappointing service, dissatisfied end users, IT disruption, and intangible costs that undermine the supposed efficiencies that help with office outsourcing can bring. Deeper into the IT organization, outsourcing technical support is often seen as a nightmare. The biggest fear is that senior management will start mass layoffs to get savings immediately, while minor concerns include the need to clean up the work of others.

Each of these dreams is grounded in reality. Since an organization decides to use third-party technical support and searches for one, then creates and maintains the relationship, everyone determines what type of dream comes true.

Evolution of help desk outsourcing

IT outsourcing is a huge category, and technical support is only a small but essential part. Other forms of IT outsourcing may include transferring entire data centers to third parties or perhaps limited to third parties that may cover corporate networks and applications. Technical support is often one of the first service companies to outsource and sometimes acts as a pilot for outsourced tracking services. It is also important to note the often blurred difference between outsourcing, which simply means that third parties provide a service and outsourcing, which says explicitly that the service is provided by a company abroad, presumably with significantly higher labor costs .

At the same time, the cloud is interfering with traditional definitions of outsourcing. Desktop as a service (DaaS) and other types of cloud-based virtual desktops represent new ways for non-traditional players to offer services that overlap with traditional technical support. Gartner Inc. recognized this in its latest Magic Quadrant report on the subject. Gartner's influential Magic Quadrants position providers along the x and y axes to show the strength and relative breadth of multiplayer.

In its 2013 report, Gartner consolidated the Magic Desk and Help Desk quadrants to reflect changes in support services. In the text of the quadrant report that Gartner now calls the "Magic Quadrant for End-User Outsourcing Services, North America," Gartner analyst David Ackerman and two colleagues highlighted the primary sources of development for the category.

"An evolving workforce model, more mobile and more virtual than ever will continue to challenge traditional work models and IT service delivery approaches," said Ackerman and co-authors William Maurer. And Bryan. Britz. “The net impact will be increased demand for call center features and continued growth in support for mobile devices. These factors will also drive the growth of cloud printing and storage services. We see that BYOD is accelerating. .. quickly in North America over the next three years. "

Read More - Help Desk Services

HIGHLY SKILLED IT HELP DESK PROBLEM SOLVERS

Technical support HelpDesk Services and outsourced technical support teams are the human faces behind the scenes of your company's support system. CGS specialized support agents have advanced degrees and certifications. They receive extensive training to deal with technical problems and resolve problems quickly. They are professional, competent, and efficient. Our IT support agents solve the issues, not the script readers. Our agents have the perfect combination of technical and interpersonal skills.

We prepare our team to face the rapid evolution of technologies and business needs. We do this so that your employees receive consistent, reliable, personalized, and enjoyable technical support. We always strive to go beyond KPIs, such as response speed and first call resolution. We don't just solve problems quickly; we guarantee the quality reputation of your company.

Profile of CGS specialists:

Speak the languages ​​of more than 2.25 billion people.

Entrepreneurial culture

70% have a university degree or advanced certificate in the support area

Mix of technical and service skills.

SUPPORT OPTIONS FOR THE FLEXIBLE CALL CENTER

CGS understands that a solution does not work for everyone. We adapt our solutions to meet the basic needs of each business. We cover you on land or abroad, multilingual support services, 24 hours a day, seven days a week, 365 days a week, or after the overflow. We support employees anywhere, on any device. We can provide recommendations for ticketing tools, use our proprietary system, or work with your internal network.

We are investing in automation and artificial intelligence technologies to help our agents. This allows them to perform tasks faster and with greater precision. The AI ​​technology we use reduces repetitive tasks and automates routine employee queries. By improving productivity, CGS allows support representatives to spend more time on more complex tasks, those who require empathy and problem-solving.

Our technical support solutions include:

Remote control socket (RTO)

POS support

Hardware troubleshooting

Software support

Operational and logistical support

Mobile and BYOD support

Assistance in the field

Read More - Help Desk Services

Best Ways a Help Desk Can Help You

What is help software

Help Desk Services software can help companies solve technology problems faster and help IT departments work more efficiently. As simplified, help is needed to organize information, streamline workflows, and eliminate many manual processes. With assistive software (usually a subset of service software), no IT support specialist should work to record things manually, search through disorganized emails to get to the bottom of a problem, track the state the problem manually or let requests escape.

The help system automates a smooth workflow of problematic issues, centralizes information, and keeps everyone informed through email alerts. And, instead of having to follow support for help, employees can simply submit a ticket to the support team by email or via a customizable web form. They help software will automatically receive, record, and assign the items to the appropriate 

Help Desk Services technicians, making the process more convenient for everyone involved.

Not only do they help offices simplify communication, but they also keep detailed records of all issues submitted, making it easy to keep track of updates and reports on what has been done (useful for end-of-job reviews. 'year). As you can see, there are many ways in which an assistant can make your life and your business more productive. It's no wonder that using assistive software is considered one of the best IT practices that can benefit almost any market. Here are ten great help programs that can make your office and IT life easier:

How helpdesk helps you

Work more efficiently

Office employees can submit problems and solve technical issues faster, allowing everyone to spend more time being productive and less time moving their thumbs. IT employees spend less time on unnecessary manual processes, freeing up valuable time for larger jobs.

Smarter multitasking, even on the go

Technical support systems make it easy for IT professionals to classify and prioritize problems, allowing them to better sequence the issues they work on. For example, a technician may want to handle several similar problems in one trip from the server room, making the most of their time.

One place for all IT requests

Most technical support systems include a user portal that gives users a single location to create tickets, views the status of open issues, and close tickets once they are resolved. A portal can also be used to transmit important information to users (such as planned downtime), which can reduce unnecessary cards.

Customize to meet your needs

At a basic level, a support ticket includes a title and a description of each problem. For more detailed information and better categorization, a company can create custom fields, such as apartment, construction site, floor number, or preference for peanut butter ... and generate reports based on them. Data

Analyze IT trends, improve overall workflow

Since Help Desk Services can help you track metrics, such as average time spent resolving tickets, IT managers can run detailed reports to find directions. For example, if you think that a particular technology is perfect for a specific task, you can give them all the associated tickets for maximum efficiency.

Prioritize important tasks

Different tickets guarantee different answers, depending on their severity. Replacing an old mouse with a person is much less critical than repairing a failed server that affects the entire enterprise. With a technical support system, technicians can quickly prioritize and classify tickets, allowing high-severity cards to be processed rapidly and less often left behind.

Automatic allocation of technical support tickets

The best-specialized support software can analyze cards and automatically assign problems based on specific criteria. For example, you can send all hardware problems to Steve and all software problems to Bob. Or you can attach all accounting or marketing tickets to Sally and each ticket with the word "password" to Mary.

Reasons Why Data Recovery Are Crucial For Your Business

We hope that data recovery is never necessary. If you simply make the mistake of removing essential software or losing everything during a computer failure, this valuable information may seem lost forever. But, if you have quality and complete data recovery software on your computer or through the system, you can be sure that it is backed up and exists even if these things happen to you. This can be very important when it comes to protecting your business or your personal information.

What people don't realize is that there are many ways things can go wrong on their computers. If you are responsible for the computers of a large company, a small business, or even your personal computer, it is essential to have a way to restore the information in case a problem arises. Here are some things that can happen to you at any time, even now. Your computer can run slowly or be loaded with powerful spyware that can destroy files, transmit personal data, or worse, crash your computer. Suddenly he was gone. Or else, you could work fine without worrying about the world and bam! A surge, a thunderstorm, or something else happens, and it all ends.

There are many other ways to lose all personal data stored on your computer. You don't even have to have programs running to lose it. However, many people mistakenly believe that this will not happen to them and therefore do nothing to prevent this total loss. Data recovery is necessary to prevent this from happening. The strange thing is that the installation and use take only a few minutes and practically takes care of itself. It is also not very expensive. So why are more people not using data recovery? They just don't realize its importance. And it's a mistake we don't want to make. Data recovery is a necessity that all computer users have.

Read More - Managed Ransomware

24/7 Global Help Desk Support

HIGHLY ACTIVATED, HELPS TROUBLESHOOTING

Ithelp Technical support and external technical support teams are the human faces behind the scenes of your company's support system. CGS specialized support agents have advanced degrees and certifications. They receive extensive training to deal with technical problems and resolve problems quickly. They are professional, competent, and efficient. Our IT support agents solve problems, not script readers. Our agents have the perfect combination of technical and interpersonal skills.

We prepare our team to face the rapid evolution of technologies and business needs. We do this so that your employees receive consistent, reliable, personalized, and friendly technical support. We always strive to go beyond KPIs, such as the speed of response and resolution of the first call. We don't solve problems quickly; We guarantee the quality reputation of your company.

Profile of CGS specialists:

Speak the languages ​​of more than 2.25 billion people.

Entrepreneurial culture

70% have a university degree or an advanced certificate in the field of assistance.

A mix of technical and service skills.

SUPPORT OPTIONS FOR THE FLEXIBLE CALL CENTER

CGS understands that a solution does not work for everyone. We adapt our solutions to meet the basic needs of each business. We cover you on land or outside, 24x7x365, multilingual support services, after hours, or overflows. We support employees anywhere, on any device. We can provide recommendations for ticketing tools, use our proprietary system, or work with your internal network.

We are investing in automation and artificial intelligence technologies to ItHelp, our agents. This allows them to perform tasks faster and with greater precision. The AI ​​technology we use reduces repetitive tasks and automates routine employee queries. By improving productivity, CGS allows support representatives to spend more time on more complex tasks, those who require empathy and problem-solving.

Our technical support solutions include:

Remote control socket (RTO)

POS support

Hardware troubleshooting

Software support

Operational and logistical support

Mobile and BYOD support

Assistance in the field